EC Wisconsin News

NCCI has announced the launch of a new Skip Tracing product that incorporates artificial intelligence to improve the process of locating borrowers. The company, which has been providing Risk Resolution Outsourcing (RRO) solutions for over 25 years, is targeting mortgage servicers and other financial service providers with this offering.

“Technology is never more than half of any NCCI offering because our primary differentiator is our professional network of over 2,000 people across the country,” said Matthew Preuss, President of NCCI. “But in this case, those people are significantly more effective because we’re leveraging AI in our platform to give them timely information on the movements of people we’re trying to contact.”

Skip tracing involves making personal contact with borrowers, often referred to as door knocking. This method is considered one of the most effective ways to re-engage delinquent borrowers before their loans go into default. However, finding debtors can be difficult if their location is unknown.

The AI capabilities introduced by NCCI allow the processing of large amounts of data to provide actionable intelligence for field services personnel. These tools have already been tested in pilot programs with several mortgage servicers. The company plans to extend this offering to auto lenders later in the year.

Preuss noted that integrating AI into their platform has been an ongoing effort and that this skip tracing solution marks one of the first significant uses of such technology within their offerings. He indicated that future applications could include business site inspections, collateral inspections, disaster relief support, home office verification, HUD face-to-face meetings, in-person outreach, loss mitigation support, occupancy certifications, and property inspections.

NCCI was established in 1992 as a certified Minority Owned Business (MBE). It offers risk resolution services using both human resources and technology for industries such as auto finance companies, financial institutions, mortgage servicers, credit unions, medical providers, and government agencies.